Welcome to Silverline, where exceptional outsourcing meets unrivaled expertise. Headquartered in the UK with a dynamic operational hub in South Africa, we specialise in delivering world-class business operations that redefine customer experience.
Founded by Damian and Waqar - two industry pioneers with over 20 years of combined experience—Silverline is built on a legacy of excellence. Our founders have spearheaded international contact centre and operation launches across Africa, the USA, Europe, Australia, and Canada, supporting global brands with precision, efficiency, and an unwavering commitment to quality. Their leadership combines deep knowledge of customer service with innovative strategies that consistently drive results.
South Africa, renowned for its skilled, English speaking workforce and cost-effective solutions, offers a strategic advantage for UK businesses. At Silverline, we harness this potential to deliver personalised solutions tailored to your business needs. From seamless customer support to scalable operational management, we ensure your customers experience excellence with every interaction.
At our core, we are more than an outsourcing provider - we are your growth partner. Our mission is to elevate your business by delivering exceptional contact centre services that enhance customer satisfaction, foster loyalty, and drive success.
With Silverline, you gain a team passionate about delivering excellence and a partnership you can rely on.
Contact Us Today
“Success in outsourcing is about precision, innovation, and trust. Here at Silverline, I’m committed to providing scalable solutions that drive growth and give our clients a competitive edge.”
“At Silverline, we believe that great customer service starts with understanding people. With over 20 years of experience in leadership, my passion lies in building teams that not only deliver results but also create meaningful connections with your customers.”